Abuse Policy

Reports via [email protected] or the ticket system. Include: IP address, date/time (UTC), log files and contact details. Anonymous reports are accepted but receive lower priority.

Standard reports follow the procedure below:

• Step 1 - Receipt: Confirmation sent to the reporter within 1 business day.
• Step 2 - Assessment: Credibility and severity evaluated within 2 business days.
• Step 3 - Customer notification: The involved customer is informed in writing within 3 business days.
• Step 4 - Response period: Customer has a standard 48 hours to investigate and remediate.
• Step 5 - Enforcement: If no response is received, enforcement measures are applied.
• Step 6 - Reporter feedback: Outcome communicated to the reporter within 5 business days of resolution.

Category 1 - Critical (immediate suspension): Active DDoS, malware distribution, CSAM, direct threat to infrastructure, government order.

Category 2 - High (notice 2-24 hours): Active spam / phishing campaigns, botnet activity, serious IP infringement.

Available measures include: formal warning, restriction of functionality, suspension, termination, permanent refusal of service, filing a criminal complaint, and civil legal action.

EliteStarHosting cooperates with lawful requests from competent authorities. Customer data is only disclosed where legally required or with the customer's consent. We cooperate with the NCSC (National Cyber Security Centre) where appropriate.

Demonstrably false or bad-faith abuse reports may result in a criminal complaint and / or civil proceedings against the reporter.

Contact: [email protected] · KvK: 98619616