Terms of Service
EliteStarHosting VOF · Chamber of Commerce: 98619616 · Version 1.0 · Effective date: 1 July 2025. In case of conflict, the Dutch version prevails.
Last Updated: July 1, 2025
[1] Scope and Applicability
These Terms of Service apply to all offers and agreements between EliteStarHosting VOF ("EliteStarHosting", "we", "us") and the customer ("you"). By registering for or using our services you confirm that you have read and accepted these Terms.
Amendments are communicated in writing 30 days in advance. Consumers may terminate the agreement if an amendment is materially disadvantageous to them. The customer's own general terms and conditions are expressly rejected.
[2] Services
EliteStarHosting provides digital hosting services, including but not limited to:
- Gameserver hosting (Minecraft Java, Proxy, FiveM, Rust, Hytale)
- VPS hosting
- Web hosting and reseller hosting
- Bot hosting (Discord bots, ticket bots)
- Domain name registration
- Website development (where agreed)
Services are not available to persons under 16 years of age without parental consent. All services are delivered digitally and activated upon successful payment or credit allocation.
[3] Contract Formation
An agreement is formed after completing the order process and receipt of confirmation from EliteStarHosting. We reserve the right to decline orders without stating reasons.
[4] Right of Withdrawal (EU Consumers)
In accordance with Article 6:230p sub e of the Dutch Civil Code and EU Directive 2011/83/EU, the statutory 14-day withdrawal right lapses for digital services activated immediately upon purchase, provided the consumer has expressly agreed to immediate delivery and acknowledged the loss of the withdrawal right.
By placing an order you confirm that the service will be activated immediately after payment and that you waive your right of withdrawal once delivery begins. Hosting services are provisioned instantly; no refund is possible after activation, even if the service remains unused.
Withdrawal requests can be submitted via [email protected].
[5] Prices, Payment and Credits
Prices shown to consumers are inclusive of VAT; prices shown to business customers are exclusive of VAT. Payment is due in advance with a payment term of 14 days.
Credits are virtual, non-transferable, and do not expire during an active customer relationship. Credits are refunded upon termination by EliteStarHosting, but not upon termination due to breach by the customer.
Price changes are notified 30 days in advance; consumers may terminate the agreement if prices are increased.
[6] Service Availability and Maintenance
We aim for high availability but provide no uptime guarantee unless a separate SLA is agreed. Planned maintenance is performed outside peak hours where possible. EliteStarHosting is not liable for downtime caused by force majeure, third-party outages, or datacenter failures.
Service availability is independent of support availability. Servers run autonomously.
[7] Customer Obligations
You agree to use our services lawfully and in compliance with the Acceptable Use Policy. You are responsible for the security of your account and for maintaining independent backups of all critical data. You shall indemnify EliteStarHosting against all claims arising from your use of the services.
[8] Suspension and Termination
Services may be suspended or terminated immediately in the event of: payment default exceeding 7 days, AUP violation, fraud or abuse, or a datacenter requirement. Upon payment default, written notice and 48 hours to remedy will be given before termination.
After termination, data is retained for a maximum of 14 days and then permanently deleted. Already-paid periods are non-refundable unless termination is caused by a failure of EliteStarHosting.
[9] Limitation of Liability
EliteStarHosting's liability is limited to direct damages only. Indirect damages, consequential damages, lost profits, and data loss are excluded. Maximum liability per event: the amount paid in the preceding 3 months, capped at EUR 500 (consumers) or EUR 1,000 / EUR 2,500 per year (business customers).
These limitations do not apply in cases of intentional misconduct, gross negligence, personal injury or death, or mandatory consumer protection law. Claims must be submitted within 12 months of discovering the damage.
[10] Force Majeure
Force majeure includes internet or telecom outages, DDoS attacks on our own infrastructure, power failures, datacenter outages, government measures, fire, and flooding. If force majeure persists for more than 30 days, either party may dissolve the agreement with a refund of prepaid services.
[11] Privacy and Intellectual Property
Personal data is processed in accordance with the GDPR and our Privacy Policy. All intellectual property rights in our services, software, and content vest in EliteStarHosting or its licensors. You receive a non-exclusive, non-transferable right of use for the duration of the agreement.
[12] Governing Law and Jurisdiction
These Terms are governed by Dutch law (CISG excluded). Disputes with business customers are submitted exclusively to the District Court Noord-Nederland, location Groningen. Consumers may choose their own place of residence or Groningen.