Support
Find help quickly: choose the option that fits you.
How to get help fastest
Support hours
Our team is available 15 hours a day, 7 days a week, from 09:00 to 24:00 CET. We help in Dutch, English, Polish and German.
Pick the right channel
Use a Discord ticket for quick questions and technical help. Use a website ticket in the billing portal for invoices, cancellations and anything about your account. Email works for formal matters.
Include the details
Mention your server name or service, what you were doing and the exact error message or console output. That helps us solve the problem faster.
Server down?
Check the console in the game panel first; most crashes come from a plugin, mod or configuration change. If it is a hardware or network problem, open a ticket: for outages we aim to respond within one hour.
Frequently Asked Questions
Still have a question? Join our Discord for support!